Welcome to Pro Golf Shop’s FAQ section! We’ve compiled answers to the most common questions about our premium golf products and services. Whether you’re a seasoned pro or just starting your golf journey, we’re here to help you navigate your shopping experience with the same precision as your perfect swing.

About Our Products

What types of golf products do you offer?
We specialize in comprehensive golf equipment including:
  • High-performance clubs (drivers, fairway woods, irons)
  • Premium golf apparel and accessories (caps, hats, belts, gloves)
  • Quality golf bags and cart accessories
  • Distance golf balls and other essential accessories
  • Electric golf carts and trolleys
Our selection is curated for golfers who demand tournament-ready gear.
Are your golf clubs suitable for beginners?
Absolutely! While we offer professional-grade equipment, many of our clubs and accessories are perfect for golfers at all skill levels. Our Golf Drivers and Fairway Woods collections include options specifically designed to help beginners improve their game.
How do I choose the right golf grip size?
Selecting the proper grip depends on your hand size and personal comfort. We recommend measuring from your wrist crease to the tip of your middle finger:
  • Under 7 inches: Undersize/Junior
  • 7-8.25 inches: Standard
  • 8.25+ inches: Midsize/Oversize
Our customer service team can provide additional guidance if needed.

Ordering & Payment

What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All transactions are encrypted for your protection.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. Your security is as important to us as the quality of our golf equipment.
Do you offer gift wrapping or special messages?
Yes! When checking out, you’ll find an option to add gift wrapping and include a personal message. It’s perfect for sending golf gifts to friends and family worldwide.

Shipping & Delivery

How long does shipping take?

We process all orders within 1-2 business days. Delivery times then depend on your location and chosen shipping method:

  • Standard Shipping ($12.95): 10-15 days via DHL or FedEx with full tracking
  • Free Shipping (orders $50+): 15-25 days via EMS
These times are after processing and may vary slightly by destination.
Do you ship internationally?
Yes! We ship globally from our Panama City Beach headquarters, except to select remote regions and parts of Asia. If you’re unsure about delivery to your location, please contact us at [email protected] before ordering.
Can I track my order?
Definitely. For Standard Shipping orders, you’ll receive a tracking number via email once your package ships. Our Free Shipping option also includes basic tracking through EMS.

Returns & Exchanges

What’s your return policy?
We offer a 15-day return window from the date of delivery. Items must be in original, unused condition with all tags attached. Simply email us at [email protected] to initiate your return, and we’ll guide you through the easy process.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or was incorrect due to our error. We recommend using a trackable shipping method for returns.
How long do refunds take to process?
Once we receive your return, refunds are typically processed within 3-5 business days. The time it takes for the credit to appear in your account depends on your financial institution.

Customer Service

How can I contact customer service?
Our golf experts are happy to help! Reach us at:
  • Email: [email protected]
  • Mailing Address: 405 Savannah Park Way, Panama City Beach, US 32407
We typically respond to emails within 24 hours during business days.
Do you offer product recommendations?
Absolutely! Our team of golf enthusiasts can suggest equipment based on your skill level, playing style, and budget. Just email us with details about your game and what you’re looking to improve.
Can I change or cancel my order after placing it?
We process orders quickly to get you your gear fast, but if you contact us immediately after ordering, we may be able to make changes. Email us right away at [email protected] with your order number and requested changes.

Still have questions? Our customer service team is ready to assist you with any aspect of your golf gear needs. Contact us today and let’s improve your game together!