At Pro Golf Shop, we stand behind our premium golf equipment and want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in original condition, and in its original packaging
  • Return must be initiated within 15 days of delivery
  • Proof of purchase is required
Note: For hygiene reasons, golf gloves and grips cannot be returned unless defective. Custom or personalized items are final sale.

Return & Exchange Process

  1. Contact Us: Email [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Receive Authorization: We’ll email you a Return Merchandise Authorization (RMA) number and return instructions.
  3. Package Your Item: Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Send the package to our return center at:
    Pro Golf Shop Returns
    405 Savannah Park Way
    Panama City Beach, US 32407
  5. Processing: Once received, we’ll inspect your return and process your refund or exchange within 3-5 business days.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Information

Refunds will be issued to the original payment method:

  • Credit Card/PayPal: 3-5 business days after we process your return
  • Original Shipping Costs: Non-refundable unless return is due to our error

Please note that your bank may take additional time to post the refund to your account.

Exchange Information

For exchanges:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Pro Golf Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item Details:
Product Name: [Product Name]
SKU/Item Number: [If available]
Reason for Return/Exchange: [Please specify]

Preferred Resolution:
[ ] Refund to original payment method
[ ] Exchange for: [Product Name/SKU if known]
[ ] Store credit

Please let me know the next steps and if you need any additional information from me.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Phone Number – optional]

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage and we’ll arrange for a replacement or refund at no additional cost to you.

For any questions about our returns and exchanges policy, don’t hesitate to contact our customer service team at [email protected]. We’re here to help you get the most out of your golf gear!